FAQ

What forms of payment do you accept?

We accept most major credit & debit cards such as Visa, MasterCard, American Express, and Discover. We also accept PayPal and Amazon Pay.

How secure is my personal information?

DogTech.io is built on Shopify.com. It uses industry standard privacy protection. We don't sell, lease or otherwise distribute any personal customer information.

How long does shipping take?

We strive to find you the best products and offer them for the lowest prices. We work with suppliers from all over the world, and because of this and other factors, shipping times vary. Average shipping length ranges from 1 to 3 weeks. If you haven't received your order within 30 days, please email us at: contact@dogtech.io so we can help resolve the issue and keep you happy!

What is your return policy?

It is our goal to create the most enjoyable customer experience.

We will accept returns within 30 days after you received the item. Please send an email to contact@dogtech.io to request a refund or exchange. We will provide you with instructions from there.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. We will be happy to replace your product with the same or similar item (based on items availability) for misprinted/damaged/defective items. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.

We will credit your account within 10 business days for any refunds. You will receive a confirmation email once this is completed. Original shipping charges are not included in the refunded price. Based on your financial institution, it can take up to 2 to 10 business days to reflect on your account statement once your refund is processed.

You can contact us at contact@dogtech.io for any returns or inquiries.

Why are some items free and on the checkout I still have to pay?

Sometimes we offer promotions for our social media accounts using a special link. We offer "FREE" products. Most of them are in limited quantities. You will have to pay for shipping and handling though.

You can find out when we offer these special promotions by following our social media accounts. Upload your dog pictures and don't forget to tag us! Follow the links below!

Visit our social media pages here:

Instagram: @dogtechgear

Facebook: @dogtech.io